Customers train companies to allocate resources.  Customers only buy products and services they value, based on functionality, reliability, convenience & price.  This encourages well-managed companies to develop sustaining technologies that improve their existing products in ways that matters to their existing customers.  This focus on existing products and incremental improvements prevents companies from creating disruptive technologies. Clayton […]

Balancing exploitation and exploration is a critical for business (see here).  Maria argues that Ambidextrous leadership is needed to balance the requirements of exploitation and exploration. In her dissertation, Maria exposes the conflict present in many organisations – the need to drive innovation initiatives, as well as maintain the profitability of core business.  She goes […]