July 27


Leadership hack 023 – setting team norms

Consistency has been shown again and again to be an important facet of leadership (see Google’s Project Oxygen and the CEO Next Door).

Agreeing on a set of team norms can have several potential advantages:

  • Consistency
  • aa


Here are some norms my teams have created in the past:

  • The customer is always right, everyone else brings data
  • Be prepared.  Bew prepared for meetings, be prepared for


However, there is potential pitfall.  If the whole team is not involved in setting the norms, then they